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  1. Error code “101” or “103”. These errors care causes can caused by communication difficulties with the Ascertia License server. Please wait for 10 minutes or if you see the problem recurring then consult Ascertia support via email (
  2. Error code “102”. This also means there is a problem communicating with the online Ascertia License server but is likely to be due to proxy issues.  Try configuring the proxy settings in the PDF Sign&Seal (i.e. PDF Sign&Seal Preferences > Connection pane).